Digital selling retains many of the elements of face-to-face sales
Treasure your customers
Relate to their needs
Understand their needs and different buyer personas
Satisfy their needs with helpful solutions
Try to help them solve the problems they face
Remember all customers are people not numbers on a spreadsheet. Customers need to to treated as intelligent human beings who have feelings.
Too many salespeople are so keen to reach sales targets that they just see customers as numbers and revenue making units. To succeed sales people need to have a more tailored approach based on careful listening to the customers needs.
Instead of being a pest on the phone become a helper and problem solver for individual customer needs. Social media can help once it’s not seen as spam.
Questioning and listening are the key to uncovering the customers needs.
As selling is about relationship building it is important that this is not an interrogation.
Open questions get the customer talking and closed questions help close the sale.
As only 7% of our communication is based on the words we use it’s important listen to the body language as well as the words.
Hi, I’m Sarah Dallaghan from Hi-Sales.com and this blog will provide you with sales tips and advice on sales skills. I will also be using educational and entertaining video clips from time to time.
Hi-Sales.com Blog 